Welcome to Customer Service Tipz & Trickz! In this blog, we will explore ways customer service technicians can make everyone's lives easier. Granted, that can be easier said than done, especially when you're feeling under pressure to solve an issue, but you'd be surprised at how many problems can be solved or even prevented with some simple solutions and proactive maintenance.
In our first post, we'll look at two common, seemingly serious problems with some surprisingly easy solutions.
Problem #1: You've just bought a brand printer-scanner combo for your computer. You plug it in and you're expecting to get ready and go because it's USB Plug-And-Play. Yet you try to print out a test page and nothing comes out. After several minutes of checking connections, making sure your plugs are all in, you are ready to turn the printer back in for a refund. But wait a minute- let's try one more thing before we chew out the poor customer returns clerk at Best Buy.
Solution: What you're likely experiencing is minor software compatibility error. The printer may not be able to work or be found because its drivers need to be downloaded and installed. First go to your Devices and Printers tab and see if your computer can find your printer. If not, then go to the printer manufacturer's website, download and install the proper drivers for your printer, and it should work. If so, then simply click on your printer's name in the list of available/supported models and let your computer do the work for you.
Problem #2: You're really into upgrading computers, making sure their users get the most out of them. So when your friend brings you an older model PC and asks you to speed it up, you say No problem." You load it with the highest amount of RAM it can take, plug it in and...nothing happens. You now have an upset friend and a computer you seem to have destroyed. What do you do?
Solution: Don't panic. Open the computer back up remove the RAM and replace the original RAM. Plug it back it and then see if it works. If it does, then make sure the RAM cards you used are compatible with the motherboard and then try again with them. Problems that happen in this case can be anything from a damamged/faulty RAM card (check the pins for burns, scarpes, etc.) to simply not having the RAM card pushed firmly into the RAM slot. I have encountered both of these problems.
